Privacy Statement


Information Collection & Use Registration

You are not required to register or provide any personal information in order to use this Web site.

You may optionally choose to subscribe to our mailing list. To do this, send an email to with the word 'subscribe' in the subject line. Please see the "Communications from This Site" section for more details. Professional Trailer Repair, Inc. is the sole owner of the information collected on Professional Trailer Repair, Inc. does not collect personally identifiable information from our users on our Web site.

Customers who want support or services from Professional Trailer Repair, Inc. may send an email to, or us the online form. All information that you provide is held in the strictest confidence and will not be shared to anyone outside this company.

Job candidates may send their resume to All information that you provide is held in the strictest confidence and will not be shared to anyone outside this company.


If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Please see "Communications From This Site" for more details.

Application Forms

If you apply for a job on our site, we require that you provide certain personally identifiable information, including your name, address, phone number, and email address. This information is necessary to process your application and to contact you.

Please see "Communications from This Site" for more details.


From time-to-time we may provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Information obtained in our surveys is strictly confidential unless disclosure is required by law. The participant's name will not be used in the reporting of information in publications or presentations. The results of the survey will be reported in terms of the group, not in terms of the individual. Thus anonymity and confidentiality will be protected. Any printed hard copies of the data or data on any storage media will be maintained under lock and key at Professional Trailer Repair, Inc. corporate office. We may use a third party service provider to conduct these surveys. That company will be prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a survey with other third parties unless we give you prior notice and choice.


If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Professional Trailer Repair, Inc. does not store this information for the sole purpose of sending this one-time email.

Your friend may contact us at with the word 'remove' in the subject line to request that we remove this information from our database.

Uses of Information

No personally identifiable information is collected from visitors to our site. We do collect data about the visitor's IP (Internet Protocol) address, browser type (such as Mozilla 1.5), requested page (such as index.htm), and referring page (please see 'Log Files' below). This data is used only to generate weekly reports on web site usage and errors.

Communications from This Site

Special Offers and Updates

We will occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice/Opt-out."


If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice/Opt-out" section.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. You may opt-out of these communications. Please see the "Choice/Opt-out" section.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.


We store information that we collect through cookies, log files, and clear gifs to create a "profile" of your preferences. We DO NOT tie your personally identifiable information to information in the profile.

We DO NOT share your profile with other third parties.

Information Sharing and Disclosure Aggregate Information (non-personally identifiable)

We DO NOT share aggregated demographic information about our user base with our partners. This information is used only within our company and does not identify individual users.

We DO NOT link aggregate user data with personally identifiable information.

Personally identifiable information

We DO NOT Share Personally Identifiable Information with Third Parties.


We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies DO NOT retain, share, store or use personally identifiable information for any other purposes.

Service Providers

We use other third parties to provide web site hosting for our site. These third parties DO NOT have access to any of your information and are prohibited from using your personally identifiable information for any purpose.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.


We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product or service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at


Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, and date/time stamp. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We DO NOT link this automatically-collected data to personally identifiable information.

We DO NOT use any third-party tracking services that uses cookies or log files to track non-personally identifiable information about visitors to our site in the aggregate.


A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We DO NOT link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as forums or surveys, will be limited.

We have no access to or control over cookies from other sites.

This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any advertisers.

Clear Gifs (Web Beacons/Web Bugs)

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective and preloading images. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We DO NOT tie the information gathered by clear gifs to our customers' personally identifiable information.

We DO NOT use clear gifs in our HTML-based emails.

Third Party Advertisers

We DO NOT use third-party advertisers.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Professional Trailer Repair, Inc. Please be aware that we, Professional Trailer Repair, Inc., are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Bulletin Boards/Chat Rooms

If you use a bulletin board or chat room on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

We reserve the right to terminate the account of any registered user who uses these services in a manner inconsistent with our Terms of Use.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Support at


The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). [To learn more about SSL, follow this link .]

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send an email to us at

Business Transitions

In the event Professional Trailer Repair, Inc. goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.

Changes in this Privacy Statement

If we decide to change our privacy statement, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy statement, please contact us at